1. Introduction

Welcome to Hallnara.com (“Platform”), operated by Thai-Hub International General Trading LLC (“we”, “our”, “us”). By accessing or using the Platform, you agree to these Terms and Conditions (“Terms”). If you do not agree, please discontinue use immediately.

2. Eligibility

You must be 18 years or older to make purchases through Hallnara.com. By using the Platform, you confirm that you meet this requirement.

3. Account Registration

3.1. Creating an account may be required to access certain features.

3.2. You are responsible for safeguarding your login credentials.

3.3. You agree that all information provided is accurate and up to date.

3.4. We may suspend or terminate accounts in cases of misuse, false information, or suspected fraudulent activity.

4. Product Information

4.1. We make reasonable efforts to ensure product descriptions, images, ingredients, and specifications are accurate.

4.2. Packaging or product appearance may change due to supplier updates.

4.3. All items are subject to availability and may be discontinued at any time.

5. Pricing & Payment

5.1. All prices are listed in AED, unless otherwise stated.

5.2. Prices may change without prior notice.

5.3. Accepted payment methods include credit/debit cards and other payment gateways displayed at checkout.

5.4. You confirm that the payment method used belongs to you or that you are authorised to use it.

6. Order Acceptance

6.1. Placing an order constitutes an offer to purchase.

6.2. We reserve the right to accept or decline an order for reasons including:

• stock limitations
• pricing or listing errors
• concerns regarding payment or order legitimacy

6.3. An order is considered accepted only when you receive a formal confirmation email from us.

7. Shipping & Delivery

7.1. We deliver internationally using authorised logistics partners.

7.2. Delivery timelines are estimates and may vary due to operational or external factors.

7.3. Delivery fees will be shown at checkout, where applicable.

7.4. You are responsible for providing accurate delivery information.

7.5. Risk of loss or damage transfers to you once the product is delivered.

8. Returns, Refunds & Exchanges

8.1. We follow UAE consumer protection regulations.

8.2. Returns or exchanges are accepted only for:

• damaged or defective items
• items received incorrectly

8.3. Items such as food, beverages, tea products (including matcha), health-related items, or consumables are non-returnable unless defective.

8.4. Return requests must be raised within 48 hours of delivery, supported by photographic or video evidence.

8.5. Approved refunds will be issued to the original payment method within 7–14 working days.

8.6. Products must be unopened, unused, and in original packaging unless the issue relates to damage or manufacturing defects.

9. Intellectual Property

All content on Hallnara.com, including trademarks, logos, product images, text, graphics, and design elements—is the property of Thai-Hub International General Trading LLC or its licensors. Unauthorised use, reproduction, or distribution is strictly prohibited.

10. Prohibited Conduct

Users must not:

• violate UAE laws
• attempt to access restricted areas of the Platform
• engage in fraudulent purchase activity
• upload harmful or malicious content
• misuse Platform content for commercial purposes without permission

11. Third-Party Services

We may provide links or access to third-party websites, payment gateways, or service providers. We are not responsible for their content, security, or operations.

12. Limitation of Liability

12.1. To the fullest extent permitted by UAE law, we shall not be liable for indirect, incidental, special, or consequential damages resulting from use of the Platform or products purchased.

12.2. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

13. Indemnity

You agree to indemnify and hold harmless Thai-Hub International General Trading LLC from any claims, costs, damages, or losses arising from your misuse of the Platform or violation of these Terms.

14. Privacy

Your use of Hallnara.com is also governed by our Privacy Policy , which explains how we collect, process, and store personal information in accordance with UAE laws.

15. Changes to Terms

We may update these Terms at any time. Continued use of the Platform following any changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the United Arab Emirates . Any dispute shall be handled by the competent courts of Abu Dhabi , unless otherwise required by UAE law.

17. Contact Information

For inquiries or support, please contact:

Thai-Hub International General Trading LLC

Email: marketing@hallnara.com

Phone: +971-56-173-2463

Address: Office 26, Plot 34, Jarn Yafour, Al Mafraq Industrial, Abu Dhabi, United Arab Emirates

Website: www.Hallnara.com