1. Introduction

This Privacy Policy explains how Thai-Hub International General Trading LLC (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access or use Hallnara.com (“Platform”). By using the Platform, you agree to the practices described in this Policy. We are committed to safeguarding your privacy in accordance with the UAE Personal Data Protection Law (PDPL – Federal Decree Law No. 45 of 2021) and applicable e-commerce regulations.

2. Information We Collect

We may collect the following categories of personal data:

2.1. Information You Provide Directly

• Full name
• Email address
• Mobile number
• Delivery address
• Billing information
• Payment method details (processed securely through third-party gateways; we do not store full card numbers)
• Account login details

2.2. Automatically Collected Information

• IP address
• Device and browser information
• Session data
• Cookies and tracking data
• Pages visited and interaction patterns
• Payment method details (processed securely through third-party gateways; we do not store full card numbers)
• Account login details

2.3. Order & Transaction Data

• Purchased items
• Purchase frequency
• Delivery instructions
• Transaction amounts

2.4. Communication Data

• Emails, messages, or support inquiries
• Feedback or reviews submitted

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil orders
• To deliver products to your specified address
• To manage customer accounts and authentication
• To contact you regarding orders, deliveries, or support requests
• To improve website functionality, user experience, and service quality
• To comply with UAE legal and regulatory requirements
• To prevent fraud, misuse, or unauthorised transactions

4. Legal Basis for Processing (PDPL Compliance)

We process personal data based on one or more of the following legal grounds:

• Your explicit consent
• Execution of a contract (order fulfilment)
• Legal or regulatory obligations
• Legitimate interests such as website security, fraud prevention, and service optimisation

5. Cookies & Tracking Technologies

Hallnara.com uses cookies to:

• Enable essential site functions (e.g., maintaining your cart)
• Improve site performance
• Personalise user experience
• Analyse traffic trends

You may disable cookies in your browser settings, but certain features may not function properly as a result.

6. Sharing of Personal Information

We may share information only with trusted third parties, including:

6.1. Logistics & Delivery Partners

To deliver your orders.

6.2. Payment Gateway Providers

To securely process payments. (We do not store card details beyond what is legally permitted.)

6.3. Technical & Hosting Providers

For website hosting, security, and performance optimisation.

6.4. Legal or Regulatory Authorities

Only when required under UAE law (e.g., fraud investigations, court orders).

We do not sell, rent, or trade your personal information to any external party.

7. Data Storage & Security

We implement robust administrative, technical, and physical safeguards to protect your data, including:

• SSL-encrypted communication
• Secure servers
• Access-controlled systems
• Regular security monitoring
• Data minimisation practices

Although we take all reasonable precautions, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only as long as necessary for:

• fulfilment of orders
• legal and accounting obligations
• resolving customer inquiries
• business record-keeping

Once data is no longer required, it is securely deleted or anonymised.

9. Your Rights (UAE PDPL)

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Object to certain types of processing

To submit a request, please contact us at the email provided below.

10. International Data Transfers

If your data is transferred outside the UAE (e.g., cloud hosting), we ensure such transfers comply with PDPL requirements, including adequate protection standards or contractual safeguards.

11. Marketing Communications

We may send promotional messages only if you have opted-in. You may unsubscribe at any time by:

• Using the “unsubscribe” link in emails
• Contacting us directly

12. Third-Party Links

Hallnara.com may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party site you visit.

13. Updates to This Privacy Policy

We may revise this Policy periodically. Any changes will be posted on this page, and the updated date will be displayed at the top. Continued use of the Platform constitutes acceptance of the revised Policy.

14. Contact Information

For questions, concerns, or data requests, please contact:

Thai-Hub International General Trading LLC

Email: marketing@hallnara.com

Phone: +971-56-173-2463

Address: Office 26, Plot 34, Jarn Yafour, Al Mafraq Industrial, Abu Dhabi, United Arab Emirates

Website: www.Hallnara.com